About this Policy
This webpage sets out when and how we use your personal information that you or others provide to us. It
applies to how we collect, use and share personal information about you via our website or when you interact
with us, via different mediums: direct or digital. Compliant to GDPR and other data protection policies,
Trangile’s Privacy Policy reflects changes in the new data protection laws.
We may update this from time to time in order to reflect, for example, changes to our privacy practices or
for
other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will
give you notice of such changes by posting the revised policy on this Website, and where appropriate, by
other
means. By continuing to use this Website or the Support Service after these changes are posted, you agree to
the revised policy.
The policy will no longer apply if you navigate away from this site as we will lose control over your
browsing
security & other sites’ information handling practices.
We at Trangile believe in Privacy by Design/Default & use appropriate technical and organizational security
measures to protect personal data against unauthorized processing and accidental loss, disclosure, access,
destruction, or alteration.
By using any of our Services, or by dealing with a merchant/partner using Trangile’s Services, you are
agreeing to the terms of this Privacy Policy
About Us
We are Trangile, a software services company with deep domain knowledge with proven experience in Retail,
Logistics, Life Sciences and BFSI domains. Our registered office is at Trangile Services, Plot No 2B, Candor
TechSpace, Tower I, C Block, Sector 62, Noida, Uttar Pradesh 201301. Please check out our About Us section
for
more information. For any queries pertaining to our privacy policy and how we handle your information,
kindly
reach out to us at marketing@trangile.com or compliance@trangile.com
How do we know you?
1. Primary & Secondary Research
We are on a constant look out for the best brands we want to work with. To that end, our team conducts
primary
& secondary research to reach out to brands like yours & seek opportunities to collaborate.
2. Sign-up to our Services
When you register to receive marketing communications from us (and/or our sponsors and partners), fill in
one
of our forms (whether online or offline) or otherwise expressly provide us with your personal data, we may
collect and store any personal data that you provide to us and may use it to personalise and improve your
experience on our digital platforms, provide services you request from us, and carry out profiling and
market
research.
3. Phone Calls, Contact us by email or our registration service
When you contact us by email or phone call for any queries, we may also handle your personal information
(name, email address, company details, phone number, country, website URL and the other details you provide
to
us) in order to provide the customer services / request for information/ Collateral/ Call Backs or
promotional
material as applicable. This could be when you ask us to provide more information about our services, and
partners or to explain how Trangile works and how we can help you with our solutions/services.
If our customer services to you is part of your contract with us, we use your data as part of fulfilling the
contract and its terms between us. In all other cases, we rely on your consent to handle your personal
information.
If our customer services to you is part of your contract with us, If you do not provide us with the personal
information, we request from you for customer services purposes, we may not be able to fully answer your
queries.
5. Online Website Forms
This section applies if you have opted in to receive marketing communications from us, or have previously
expressed an interest in Trangile’s software or services and not opted out.
Our online forms collect information if you complete any of the various forms on our site to contact us,
make
inquiries, download our resources, subscribe to our newsletter, career queries or any other form of query.
We
will collect your personal information i.e., name, email address, phone number, the details of your business
and other relevant information, which is indicated on the form that you need to complete to provide you with
marketing communications in line with any preferences you have told us about.
When we send you marketing emails because you have opted-in to receive them, we rely on your consent to
contact you for marketing purposes.
Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from
receiving them. You are not under any obligation to provide us with your personal data for marketing
purposes.
6. Other Information to make our site better:
We collect information about your IP address, browser type, time zone setting, browsing habits, the URLs you
visited before and after visiting our site including date and time), page hits, page response times,
download
errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and
mouse-overs), page views and methods used to browse away from the page to make your user experience better
(such as by displaying links to relevant resources and services that we think you will be interested in).
This
user experience will be tailored for you and will be unique for you.
We will also use your personal information for the purposes of making our site more secure, and to
administer
our site and for internal operations, including troubleshooting, data analysis, testing, research,
statistical
and survey purposes.
A cookie is a small data file that is placed on the hard drive of your computer when you visit the Trangile
website. We use traffic cookies to identify which pages are being used. This helps us manage and analyse
data
about web page traffic and improve our website performance. We use this information for statistical analysis
purposes and then the data is removed from the system.
Cookies do not give us access to your computer in any way or any other information about you, other than the
data you choose to share with us. By agreeing to our use of cookies, the following types of cookies may be
placed on your system:
Social Media Cookies:
These cookies are used to integrate our site with popular social media sites (Facebook,
Twitter, etc.) Social Media cookies allow visitors to share content quickly and easily with their social
networks.
Analytics Cookies:
These cookies are used to measure website traffic and activity.
We also share your aggregated, personal data with third-party analytics and search engine providers that
assist us in the improvement and optimization of our site.
Except for essential cookies, all cookies will expire after 2 years.
If you do not want your personal information to be processed in this way at any time, please tell us by
writing to us at- marketing@trangile.com or compliance@trangile.com
What do we know about you?
The data we collect about you is related to you as a business or as a business owner or as a part of an
organization we are in active communication or potential business relationship. To uniquely identify you, we
may keep a record of your name, your organization, your designation, email id and /or phone number, country
and any other information provided to us by you, your organization and our business partners.
Our aim is to share latest trends, knowledge, success stories valuable insights from about the software
services – from us & our knowledge partners. We may, from time to time also reach out to you to discuss
opportunities of collaboration, where we can add value to your business, offers & related promotions, no
-obligation SME evaluation of our services fitment with your business opportunities.
With whom we share this information?
We may share information about you as follows or as otherwise described in this Privacy Policy:
For a marketing campaign, seminar etc., offered by Trangile and an authorized Trangile partner.
We may share information with third-party vendors and other service providers who need access to such
information to carry out work on our behalf for you.
In response to a request for information if we are required by, or believe disclosure is in accordance with,
any applicable law, regulation or legal process
Is your contact information secure?
We endeavour to undertake initiatives to keep your information secure. We have internal procedures in place
requiring our employees and data processors to respect the confidentiality of any personal information held
by
us. Note that Trangile may in special cases transfer and store your personal information to our overseas
facilities. However, this is no way changes our commitment to the privacy and security of your data.
Backup
To ensure the safety of your data that you enter into Trangile’s site, backup is performed at regular
interval
on the cloud which is secured via multiple security provisions.
While transferring your data to our service providers or third parties, we ensure its protection by making
sure that we follow at least one of the following:
Your personal information will be transferred to a country only when it has been deemed to provide an
adequate
level of protection by the European Commission;
Only specific contracts that are approved by the European Commission will be used;
The providers based in the US and Asia can access the transferred data only if they are part of the Privacy
Shield which requires them to provide similar protection to personal data shared between Europe and the US.
Data Retention
We retain client data for a period of 5 years following the termination of your service or interest in our
services. This will ensure that we are able to assist you if you have any questions, feedback or issues
about
our services or as long as necessary to fulfil the purposes, including for the purposes of satisfying any
legal, accounting or legal requirements.
We will retain the personal information provided by you to us for an indefinite period of time within which
you have rights to unsubscribe, opt out or indicate that you do not wish to hear from us- in which case your
personal information will be removed from our CRM/mailing lists etc.
In some circumstances (such as market analysis) we may anonymize your personal data so that it can no longer
be associated with you for research or statistical purposes, in which case we may use this information
indefinitely without further notice to you.
Your rights
Right to ask us to remove your data or complain: We have appropriate internal processes governed by
Information Compliance office to ensure data security & privacy. The department can be reached at
compliance@trangile.com. Please reach out should you have any feedback, suggestions or complaints.
Websites we link to
Our website may connect with different websites and contain multiple links of our partners and affiliates.
In
case you follow a link to any of these websites or use their services, you have left our site and these
websites have their own privacy policies.
We do not accept any responsibility or liability for these policies or websites.
Use of Services By Minors
The Services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect
Personal Information from individuals under sixteen (16).
Policy Amendments
We may add to, or change this Policy from time to time. The updated policy will be available on our website.
If you wish to get in touch with us or have any queries about the amendments made to the way we handle your
personal information, you can contact us at marketing@trangile.com at any time or address your queries,
requests or comments to Trangile Services, Plot No 2B, Candor TechSpace, Tower I, C Block, Sector 62, Noida,
Uttar Pradesh 201301