Microsoft-Powered
Digital Transformation
Digitalization through Microsoft Power Platform enables businesses to automate processes, enhance data-driven decision-making, and foster innovation. By integrating tools like Power BI for data visualization, Power Automate for workflow automation, Power Apps for custom app development, and Power Virtual Agents for AI-driven chatbots, organizations can streamline operations, reduce manual tasks, and improve customer engagement. This unified platform empowers users to drive digital transformation efficiently, offering scalability and flexibility without requiring deep technical expertise
Microsoft Power Apps - features and benefits
Low-code development
Power Apps uses low-code development tools to reduce the time, cost, and complexity of software development.
Integration with other Microsoft products
Power Apps integrates with other Microsoft products like Power BI and Dynamics 365. This allows businesses to use their existing Microsoft tools to create a seamless workflow.
Automation
Power Apps allows businesses to create automated workflows between applications and services. This helps eliminate repetitive tasks.
Reduced costs
Power Apps can help organizations reduce application development and deployment costs.
Data platform
Power Apps uses Microsoft Dataverse, a robust and secure data platform
Connectors
Power Apps has hundreds of connectors to common business data sources.
AI capabilities
Power Apps offers AI capabilities that can read text, process images, extract and store data, categorize items, and make predictions
AI Builder
Power Apps' AI Builder feature allows users to create apps by tapping into Microsoft AI and ML models. For example, users can send responses to customer feedback based on the feedback.
Microsoft Power Automate is a workflow automation tool that offers many features and benefits, including:
Automation
Automate repetitive tasks to save time, reduce errors, and increase productivity.
Integration
Connect applications and systems within your organization to eliminate information gaps. Power Automate integrates with Office 365 without the need for additional passwords or complex connections.
No-code tools
Empower employees to build workflows without coding.
AI Builder
Create custom AI models without coding to automate tasks and make predictions.
Cloud flows
Use automated commands to ensure steps are carried out in a predefined manner.
Pre-built templates
Automate common processes using a large number of pre-built templates
API and UI based integrations
Automate flows between applications using API based integrations, as well as UI based integration (UI Flow).
Power Automate can help businesses focus on strategic opportunities by freeing up IT resources and minimizing repetitive manual tasks.
Key Features
Natural Language Processing
Virtual agents can understand and process human language, enabling them to engage in meaningful conversations with users.
Scalability
Virtual agents can handle numerous interactions simultaneously, promptly addressing customer queries.
Data-Driven Insights:
By analysing conversations and user behaviour, virtual agents uncover trends, identify common issues, and provide valuable intelligence that helps businesses improve decision-making and enhance customer experience.
24/7 Availability: Unlike Human Agents
Virtual agents are available around the clock, providing continuous support and service.
Integration Capabilities:
They can be integrated with various business systems and platforms, such as CRM software, to provide contextual and personalized responses.
Core Benefits of Implementing a Virtual Agent
Implementing a virtual agent brings many benefits to businesses across various industries. From improving customer experience to ensuring compliance and security, virtual agents transform how organizations operate and interact
Benefits of integrating virtual agents
Improved Customer Experience
24/7 Availability
Scalability
Personalized Customer Service
Real-Time Assistance
Enhanced Data Collection and Analysis
Compliance and Security
