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Job description

Digital & Consumer Facing Applications Lead

Job Scope

  • Business IT Partner for all Digital & Consumer Facing functions (E-Commerce, Digital Marketing, Consumer Engagement, Sales B2C, SmartTraveller, Marketing, CRM - Operational CRM & Clienteling)
  • Overall Application Management and Delivery for systems related to the above technologies
  • Enable: Translate Business Ideas, to Business Requirements, Technical Design
  • Govern : Technical Architecture, Application Design, Quality Assurance & Delivery Vendor Management
  • Innovate: Research industry & market trend and refresh internal technology standards

Job Responsibilities

  • Oversee all digital and consumer facing applications (Digital, CRM, E-Commerce) and implementation of projects that contribute to the improvement and standardization of the business, technology infrastructure and/or systems and applications in alignment with business and user needs.
  • Research and understand new technologies in digital and consumer facing area and determine how these technologies can support our business vision in airport hospitality industry.
  • Manage business demands, analyse business requirements and prepare cost/benefit analysis and suggested roadmap for approval.
  • Manage the design principles, IT blueprint and ensure architecture and technologies implemented are aligned to global standards and support the business objectives
  • Deliver large scale digital and consumer facing transformation projects on a Global scale, working closely with stakeholders such as key business leaders Senior Executives , and various functional teams within IT organization to achieve business goals
  • Manage vendors and have operational oversight for delivering innovative, effective and sustainable solutions and ensure design aligned with IT standards
  • Manage and monitor daily function & operations of the assigned area, and ensure continuity of services and SLA with vendor application support are being met
  • Work with business to support process improvement and data analysis needs and ensure timely communication to business stakeholders regarding system/process changes, training updates and other pertinent related information
  • Collaborate with Business Units and IT application development teams in project management, requirements study and testing according to established procedures
  • Mobilize large teams and drive both internal and external parties commit to their work responsibility and project deadline
  • Ensure consistent communication to all stakeholders across all levels on project status, issues and risk reporting
  • Ensure project success and completion; escalate as necessary to remove any roadblocks impeding success
  • Multi-task and manage several projects concurrently

Job Requirements:

  • Degree holder in Information Systems, Computer Science , Business Administration or related disciplines
  • Min 10 years of experience in Application Implementation and Management role, preferably with consulting and project manager experience with Regional/Global exposure in sizable companies
  • Hospitality, Retail, FSI, or E-Commerce working experience is preferable
  • Proven track record of managing large scale application projects and business process re-engineering
  • Min 8 years of solid experience in digital and customer facing technology projects implementation such as Website, CMS, CRM, Clienteling, Contact Center, Al, Loyalty programs, Payment gateway, Wechat, E-commerce and Mobile Apps
  • Have extensive hand-on working experience with Amazon Web Services or Microsoft Azure products.
  • Strong analytical mindset and able to manage complexity with good problem solving skills
  • Strong business acumen in the area of digital transformation, E-commerce, CRM and Marketing
  • Strong communication and people skills, enjoy hosting and presenting in front of big group
  • High attention to detail and attentive to risk
  • Ability to manage a team of global resources and vendors
  • Ability to work independently on complex tasks which require analysis and action.
  • Ability to work well with employees and user community at all levels of the company , especially with senior business leaders
  • A good team player and have strong change management skill and experience
  • Entrepreneur mind-set
  • Fluency in English and Mandarin
  • Flexible to travel

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