Innovate: Research industry & market trend and refresh internal technology standards
Oversee all digital and consumer facing applications (Digital, CRM, E-Commerce) and implementation of projects that contribute to the improvement and standardization of the business, technology infrastructure and/or systems and applications in alignment with business and user needs.
Research and understand new technologies in digital and consumer facing area and determine how these technologies can support our business vision in airport hospitality industry.
Manage business demands, analyse business requirements and prepare cost/benefit analysis and suggested roadmap for approval.
Manage the design principles, IT blueprint and ensure architecture and technologies implemented are aligned to global standards and support the business objectives
Deliver large scale digital and consumer facing transformation projects on a Global scale, working closely with stakeholders such as key business leaders Senior Executives , and various functional teams within IT organization to achieve business goals
Manage vendors and have operational oversight for delivering innovative, effective and sustainable solutions and ensure design aligned with IT standards
Manage and monitor daily function & operations of the assigned area, and ensure continuity of services and SLA with vendor application support are being met
Work with business to support process improvement and data analysis needs and ensure timely communication to business stakeholders regarding system/process changes, training updates and other pertinent related information
Collaborate with Business Units and IT application development teams in project management, requirements study and testing according to established procedures
Mobilize large teams and drive both internal and external parties commit to their work responsibility and project deadline
Ensure consistent communication to all stakeholders across all levels on project status, issues and risk reporting
Ensure project success and completion; escalate as necessary to remove any roadblocks impeding success
Multi-task and manage several projects concurrently
Degree holder in Information Systems, Computer Science , Business Administration or related disciplines
Min 10 years of experience in Application Implementation and Management role, preferably with consulting and project manager experience with Regional/Global exposure in sizable companies
Hospitality, Retail, FSI, or E-Commerce working experience is preferable
Proven track record of managing large scale application projects and business process re-engineering
Min 8 years of solid experience in digital and customer facing technology projects implementation such as Website, CMS, CRM, Clienteling, Contact Center, Al, Loyalty programs, Payment gateway, Wechat, E-commerce and Mobile Apps
Have extensive hand-on working experience with Amazon Web Services or Microsoft Azure products.
Strong analytical mindset and able to manage complexity with good problem solving skills
Strong business acumen in the area of digital transformation, E-commerce, CRM and Marketing
Strong communication and people skills, enjoy hosting and presenting in front of big group
High attention to detail and attentive to risk
Ability to manage a team of global resources and vendors
Ability to work independently on complex tasks which require analysis and action.
Ability to work well with employees and user community at all levels of the company , especially with senior business leaders
A good team player and have strong change management skill and experience